Joywhale Care+ Plan is a warranty plan at a higher level for certain products.
The Care+ Plan includes 3 months quality reasons return & 3 years maintenance guidance.
We'll offer free solutions for all product quality-related problems such as damaged upon arrival, the battery won't charge, or small part breaks during normal usage.
After 3 months, we'll continue to provide maintenance guidance& channels to buy the most replacement parts for up to 3 years.
The Care+ Plan does not include damage caused by the wrong installation and use, bought by mistake, or other non-product problems. In these cases, we'll offer solutions at the lowest cost but can't promise absolute free.
How Can I Have Care+ Plan
The Care+ Plan is automatically available for certain products regardless of the purchasing channel. If you see Care+ icon (a shield with number 3) on the detail page, the product is covered by Care+ Plan. If you need related service, you can contact us via service E-mail service@rideonsupport.com with your order number. We will provide you with the corresponding services.
Warranty for products without Care+
We offer a 30-day money-back guarantee for direct returns. Within 30 days after the date of purchase, you can contact us, ask for returning your undamaged
Joywhale product with its original packing and receive a full refund. No explanation is required except for large volume orders.
The direct return service will be closed 30 days after the order is received. If you experience an unexpected situation, you need to contact us via email
service@rideonsupport.com.
For quality issue, we offer up to six months of maintenance guidance and parts replacement service.
For failures that cannot be repaired, you can also contact us for support in the corresponding time. We will do our best to help you。
Tips: Care+ plan products also enjoy all the services above.
